自己不会说英语时的应急电话用语：不擅长说英语的人接到英语电话时，千万不要手足无措，可用下述几种方式沉着应答。接下来，小编给大家准备了,欢迎大家参考与借鉴。
1 请稍待片刻。
Just a moment, please.
2 请别挂断。我找一位会说英语的人来。
Hold the line, please. I’ll get an English speaker.
3 请等一下。我找个人来听。
Hold on, please. I’ll get someone to the phone.
4 很抱歉，我英语说得不好。我找位会讲英语的人稍后回电话给你。请教您的大名及电话号码?
I’m sorry, I don’t speak English well. I’ll have an English speaker call you back later. May I have your name and telephone number?
第二部分、接电话的开场白： 拿起话筒的时候，可先用"Hello." "Good morning." "Good afternoon. "等问候对方，并报上自己的公司名、部门名、姓名等，如此可予人态度亲切的感觉。
1 早安。这里是正泰贸易公司。我能效劳吗?
Good morning. This is Chengtai Trading Company. May I help you?
2 午安。这里是大安商业银行。我能为您效劳吗?
Good afternoon. This is Dan An Commercial Bank. What can I do for you?
3 先锋电子。我是吴玛莉。
Pioneer Electronics1. This is Mary Wu speaking.
4 喂。海外营业部。我是王大明。
Hello. Overseas Sales Department. Taming2 Wang speaking.
5 喂。这里是王公馆。
Hello. This is the Wang residence3.
6 午安。我是王大明。
Good afternoon. Taming Wang speaking.
7 我是杨文凯，请讲。
Wenkai Yang. Speaking.
第三部分、问对方要找谁： 通常对方都会主动说出要找谁，但万一对方说不清楚，或是你没听懂，想再确认的时候，可以用下面的话问清楚。
1 请问找哪位?
Who do you want to talk [speak] to?
2 您找哪位?
Who would you like to speak with?
3 请问受话人的尊姓大名?
The name of the person you are calling, please?
4 你要打给哪位?
Who are you calling?
第四部分、请教对方的大名：在接听老外打来的电话，应问清楚对方的身分，以便通报相关的当事人或做进一步的处理。
1 请问是哪位?
Who’s calling, please?
2 请问您哪位?
Who’s speaking, please?
3 请教大名好吗?
May I have your name, please?
4 请问大名好吗?
May I ask your name?
5 请教您的大名。
Your name, please.
6 请问您是哪位?
May I ask who’s calling, please?
7 请问您是谁?
Who is this, please?
8 请问是谁?
Who is that calling?
9 请告诉我您是哪位?
Who should I say is calling?
10 您是哪一位?
Whom am I speaking to?
11 要我通报您是哪位吗?
Could I tell him who’s calling?
12 请问您是何人?
Who’s that speaking, please?
13 请问是哪位打来的?
Who’s this calling, please?
第五部分、不明了对方所言时：听不懂对方的话却硬撑下去，并非明智之举，不如坦白请对方更简单明确的说明清楚。
1 能说得明确一点吗?
Could you put that in more specific terms?
2 我无法确定你的意思。
I’m not sure what you mean.
3 很抱歉。我没听懂你的话。
I’m sorry. I couldn’t follow you.
4 你讲得太快了。我跟不上。
You’re talking too fast. I can’t keep up.
5 请你再多解释一下好吗?
Will you explain a little bit more?
6 你能说得简单一点吗?
Could you put that more simply?
7 恐怕我没听懂。能请你再说一遍吗?
I’m afraid I didn’t understand that. Could you say that again, please?
8 对不起，我没听到，请你再说一遍好吗?
Excuse me, but I didn’t hear that, would you mind repeating it, please?
9 抱歉，我没听懂，请您拼一下好吗?
Sorry, but I didn’t catch that, would you mind spelling it, please?
第六部分、各种附和、质疑、同意、否定的用语：通话当中需借助各种或表附和，或表惊讶，或表欣喜，或表婉惜，或表疑问，或表否定的短语，以利谈话的顺利推展。
1、表惊讶
1 真的呀? Really?
2 什么? What?
3 别开玩笑! You’re kidding!
2、表欣喜
1 好极了! Great!
2 太棒了! Fantastic!
3 棒极了! Terrific4!
4 哇! Wow!
3、表婉惜
1 真糟糕。 That’s too bad.
2 真可惜! What a shame!
3 听到这样我很难过。 I’m sorry to hear that.
4 喔，原来如此。 Oh, I see.
5、表同意
1 没错。 Right.
2 正是。 Exactly.
3 是的，一点也没错。 I’ll say.
4 你说得对极了。 You can say that again.
5 好的。 OK.
6、表不同意
1 我可不以为然。 I don’t think so.
2 不成! No way!
3 不! No.
4 喔，得了吧! Oh, come on!
5 事实上不然。 Not really.
第七部分、通话将毕时的结尾语：通话接近尾声，经常要来上几句客套话，以作为道别的前奏曲。请灵活应用下列各句，免得该收场时却不知如何下手。
1 谢谢你来电。
Thank you for calling.
2 感谢你打给我。
It was kind of you to call me.
3 很高兴跟你谈话。
Nice talking to you.
4 让我们尽快聚聚。
Let’s get together soon.
5 我该挂电话了。
I’d better get off the phone.
6 请随时再打电话给我。
Call me again any time.
7 有空请再打电话来。
Call again when you’ve got time.
8 请代我问候珍妮。
My best wishes to Jane.
9 请一定要再来电话喔。
Please do call again.
10 我随时高兴接到你的电话。
I’m always glad to hear from you.
11 想聊的时候请随时来电。
Call again anytime you feel like talking.
12 谢谢你回我电话，再见。
Thanks for returning my call, good-bye.
13 让我们保持联络，再见。
Let’s keep in touch, good-bye.
14 那么下周二见。
See you next Tuesday, then.
扩展：模拟老美商务谈判
Kim: Welcome to our company. My name is Jeff Kim. I'm in charge of the export department. Let me give you my business card.
Smith: I'll give you mine too.
Kim: How was your flight?
Smith: Not bad, but I'm little tired.
Kim: Here's your schedule. After this meeting, we will visit the factory and have another meeting with the production manager. And you"ll be having dinner with our director.
Smith: Could you arrange a meeting with your boss?
Kim: Of course, I've arranged it at 10 o'clock tomorrow morning.
Smith: Well, shall we get down to business?
Kim: Sure, did you receive the sample we sent last week?
Smith: Yes, we finished the evaluation1 of it. If the price is acceptable2 we would like to order now.
Kim: I'm very glad to hear that.
Smith: What's your best price for that item?
Kim: The unit price is $12.50.
Smith: I think the price is a little high, can't you reduce it?
Kim: I'm afraid we can't. $12.50 is our rock bottom price. If you purchase more than 10, 000 units we can reduce it to $12.00.
Smith: Well, I'll accept the price and place an initial3 order of 10, 000 units.
Kim: Very good. It's been a pleasure to do business with you, Mr. Smith.
Smith: The pleasure is ours. Can you deliver the goods by March 31?
Kim: Of course.
第一部分、参考翻译
金： 欢迎到我们公司来。我叫金哲夫，负责出口部。这是我的名片。
史密斯：这是我的名片。
金： 你的航行顺利吗?
史密斯：还行，不过我有点累。
金： 这是你的日程安排。开完会后，我们去参观工厂，再跟生产部经理开个会。晚上你将和我们主任共进晚餐。
史密斯：你能安排我跟你们老板开个会吗?
金： 当然可以，我会安排在明天早上10点钟。
史密斯：那我们开始谈正事吧。
金： 行，你有没有收到我们上周寄给你的样品?
史密斯：收到了，我们已进行了评估。如果价格合适，我们现在就想订货。
金： 听到这个我真高兴。
史密斯：这种货你们最低价是多少?
金： 单价是12.50美元。
史密斯：我觉得这个价贵了点，你能不能减一点?
金： 恐怕不行，12.50美元是我们的底价。如果你订货超过10，000件，我们可以减到12.00美元。
史密斯：行，我接受这个价格，第一批订10，000件。
金： 太好了。史密斯先生，跟你做生意真是我的荣幸。
史密斯：是我们的荣幸才对。你们能在3月31号前发货吗?
金： 当然行。
第二部分、疯狂注释
1. in charge of: manager 负责
☆ I'm in charge of this section.
我负责这个部门。我是这个部门的经理。
2. export department: a division4 in a company where they send products to another country for sale 出口部
☆ Peter works5 in the export department.
彼得在出口部工作。
3. flight: a trip in an aircraft 航行;航班
☆ His flight left at noon.
他的航班中午走。
4. schedule: a list of planned activities 日程表
☆ Peter has a busy schedule today.
彼得今天一天都很忙。
5. production manager: someone who is in charge of producing products 生产部经理
☆ Peter is the production manager.
彼得是生产部经理。
6. director: one who directs; manager, supervisor6 负责人;主管
☆ Steve is the director of sales.
斯蒂夫是销售部主管。
7. boss: a person who hires people or directs them 老板
☆ She told her boss she would be late today.
她告诉她老板，她今天会晚点来。
8. get down to: to start something 开始
☆ Let's get down to work.
让我们开始工作吧。
